... Browns owner and credit card tycoon, worth a reported $1.5 billion, apparently operates by a rogue business philosophy: The customer is never right.
 
How else can you explain what he said this week?
 
Lerner provided us with perhaps the best glimpse ever of his ivory-tower view of the world in a bizarre give-and-take—I hesitate to use the word interview—published in Thursday's Cleveland Plain Dealer.
 
He was given the opportunity to respond, via email, to a written list of questions submitted by Browns beat writer Tony Grossi. It allowed Lerner to craft carefully worded responses while offering little insight and even less satisfaction for Browns fans. It also prevented follow-up questions from being asked. ...

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